Leveraging my background in Anthropology, I served as the UX researcher for this project. I collaborated closely with a Creative Lead, a UI designer, a senior UX designer, and several other team members. The initial research phase involved desk research to understand the medical industry from the user's perspective and the functioning of booking systems for medical tools. We held several meetings with the client to ensure a thorough understanding, during which they provided relevant documents and previous research for review.

Following this, I developed a research plan for conducting remote studies, which later evolved into in-person qualitative interviews at hospitals in Glasgow. During these hospital visits, I spent considerable time interviewing nurses about their pain points with the current booking system, their workflows, and their environment. I meticulously documented everything through notes and photographs.

Upon my return, I organized and analyzed the interviews and notes to generate actionable feedback for the team to incorporate into the design. Once the initial designs were completed, the team and I conducted remote user testing to gather feedback on the flow and usability of the system."