The Challenge
Surgical nurses relied on a slow, manual process of paper catalogs and phone calls to order critical equipment. This system was prone to errors, consumed valuable staff time, and lacked order transparency, putting strain on hospital operations.
My role
As the UX Researcher, my role was to immerse myself in the hospital environment to uncover the specific needs of the nursing staff. I was responsible for conducting the research, analyzing findings, and translating them into a design concept for a new digital ordering platform.
The Process in Action
Phase 1: Research
I conducted ethnographic research across multiple hospital sites, observing surgical nurses in their natural work environment. Through contextual interviews and workflow mapping, I documented their end-to-end ordering process, uncovering pain points that traditional research methods would miss.
Phase 2: Insights
I transformed raw research data into "The Overburdened Nurse" persona—a research-backed archetype that captured key user motivations, frustrations, and goals. This persona became our team's shared reference point for all design decisions.
* Simplified version of the artifact
Phase 3: Solution Design
Using persona insights, I designed low-fidelity wireframes focused on mobile-first interactions. Key features included one-tap reordering for frequently purchased items and a transparent order tracking system to address the visibility issues nurses consistently reported. During the remote testing that followed, users were incredibly positive regarding these "nurse world" features.
* Early whiteboard concepts for the mobile dashboard. The designs focused on speed and transparency to directly address the core frustrations of our 'Overburdened Nurse' persona.
The Outcome & Impact
My research insights and foundational workflow design directly informed the core feature set of the digital platform MVP. The "Overburdened Nurse" persona provided crucial validation for product direction, and the platform successfully launched globally across the global healthcare company's hospital network.
sanshinedesign@outlook.com
.png)
.jpg)
.png)
.png)
.png)
.png)
